1. DEFINITIONS

“You” means you as an individual, or if applicable, the company or other legal entity you represent.

“Users” means visitors to this website or the Service who are not registered users.

“Customers” means visitors who are also registered users of the Service that seek to use the Services.

“Translators” means third parties who engage with Online Translate UK and Customer to provide content translation services as contractors of Online Translate UK (not employees).

“Service” means all the Online Translate UK.com websites, services, apps, related technology, and the translation services provided to Customers and Translators.

“Orders” means any order for Services created by a Customer, and accepted by Online Translate UK via acknowledge in the Platform or otherwise in writing.

“Client Materials” means the source content for translation by the Service, and any guidelines, glossary and other materials provided by Customer.

“Translated Works” means the content translated from the Client Materials.

“Online Translate UK Quality Policy” is located at /quality-policy/

“Quality Levels” are defined and described in the Online Translate UK Quality Policy.

“Platform” means Online Translate UK’s online portal and platform where you can access your Online Translate UK Account, initiate Orders and access the Service.

“TOS” means these Online Translate UK Terms of Service and any policies, guidelines, or other documents referenced herein.

“Online Translate UK Affiliates” means any company or entity worldwide including, without limitation, corporations, partnerships, joint ventures, and limited liability companies in which Online Translate UK directly or indirectly holds at least a 50% ownership, equity, or financial interest, including but not limited to its subsidiary Online Translate UK.

USING OUR SERVICES

If You are entering into this TOS on behalf of a company or other legal entity, You represent that You have the legal authority to bind the legal entity to this TOS, in which case “You” or “Your” means that entity. If You do not have this authority, or if You do not agree with the terms and conditions of this TOS, and You may not use the Service or any Service related materials. You represent that you are 18 years of age, or of the age of majority in your place of residence or jurisdiction.

You agree to:

• Be responsible for the activity that happens in connection with your Online Translate UK account
• Keep your password confidential
• Comply with any policies made available to you by Online Translate UK
• Not abuse or conduct illegal activity using our Service
• Not contact or attempt to contact Translators outside of the Platform that Online Translate UK provides for communication
• Not defame or harass Online Translate UK, or its employees, contractors, Customers, or Translators
• Not create multiple Online Translate UK accounts for any reason

Online Translate UK may suspend or terminate your access to the Service or an Order if you do not comply with this TOS or if we suspect misconduct, fraudulent activities or payment, or a violation of this TOS, with or without notice.

Online Translate UK may modify or suspend the Platform or Service, at any time for any reason.

If You are a Translator, or applying to become a Translator, this TOS also applies to You. Approved Translators are also subject to the Online Translate UK Translator Agreement.

ORDERS, APPROVAL, RETURN POLICY

Account and Credits. Before initiating an Order, You must first register as a Customer and create a Online Translate UK account. You agree to keep all account information updated and accurate at all times. Any personal information you provide will be subject to the Online Translate UK Privacy Policy.

Payment. Before initiating an Order, Customer must buy sufficient Online Translate UK credits for the Services you desire to purchase. Online Translate UK credits are non-refundable and can be purchased here.

Online Translate UK will apply gross-up calculation to the payment. This means that the payment to Online Translate UK must be made in cleared funds, without any deduction or set-off and free and clear of and without deduction for or on account of any taxes, levies, imports, duties, charges, fees and withholdings of any nature now or hereafter imposed by any governmental, fiscal or other authority save as required by law. If you are compelled to make any such deduction, you will pay Online Translate UK any additional amounts as are necessary to ensure receipt by Online Translate UK of the full amount it would have received but for the deduction.

Order. Customer can initiate an Order by providing all the required information via the Platform, including the Quality Level for your translation as described in the Online Translate UK Quality Policy.

Client Materials. Customer is responsible for providing the Client Materials to be translated, materials describing the context of the translation, and all other necessary materials (glossary guide, etc.) when placing the Order. Online Translate UK may make recommendations on which source materials and in what format to provide source materials, but ultimately the quality of the results will depend on the clarity, accuracy, and comprehensiveness of the Customer’s source materials and instructions provided.

Cancellations. Customer can cancel any Order if the project has not yet been engaged by a Translator. It is not uncommon for an Order to be engaged by a Translator immediately after the Order is placed. To attempt to cancel an Order, Customer can click the “cancel button” on the Job Details page while awaiting a Translator, or contact Online Translate UK customer support directly at support@onlinetranslate-uk.com to inquire if the Order can be cancelled. If the Order has been picked up by a Translator, the Order cannot be cancelled and there will be no refund of credits.

Delivery of Translated Works. Online Translate UK cannot guarantee that a particular Translator or that any Translator will choose to engage on your Order. If the Order is completed by a Translator, Online Translate UK will return the Translated Works to Customers according to the quality level specified in the Order.

Online Translate UK gives an estimated time for Service completion, but cannot guarantee an exact delivery time. We will email you when the Translated Works are ready for your review. Unless otherwise expressly agreed by Online Translate UK, time is not of the essence for delivery or performance, and no delay shall entitle you to reject any delivery.

Approval or Rejection. Upon Online Translate UK’s notification of delivery of the Translated Works, Customer will have strictly 120 hours to review the Translated Works. Customer may approve the Translated Works via the Platform. If Customer does not take action via the Platform within the 120 hour review period, the Translated Works will be deemed “Approved” and the Translator will be paid for the Translated Works. Once “Approved”, no alterations, revisions, or refunds of the Translated Works will be provided.

Due to the nature of language translation, errors in translations will inevitably occur. Customers may reject the Translated Works within the 120 hour review period if it reasonably determines that it does not meet the Quality Level that was ordered. We will perform a quality audit and typically get back to you within one business day of the rejection. If Online Translate UK determines that the Translated Works that you have rejected did not meet the quality level specified in the Order, then Online Translate UK will honor the rejection and provide a retranslation or allow the Order to be cancelled.

Online Translate UK’s liability will be limited to correcting the errors or providing refund.

Disclaimer. You agree to review any Translated Works before making such content public, and you expressly agree that Online Translate UK will not have any liability or indemnity obligations to you based on the Translated Works if you fail to do so.

TRANSLATORS; CONTRACTORS.

Online Translate UK may use and retain third party contractors (such as Translators) to provide the Service to you. As such, you agree that Online Translate UK may sublicense its rights under this TOS to third parties to act on Online Translate UK’s behalf, provided that such third parties are contractually bound by terms no less protective of Customer than this TOS. Online Translate UK is solely responsible for paying and resolving all disputes with third party contractors and Translators.

CLIENT MATERIALS DISCLOSURE

We disclose the Client Materials to potential Translators and contractors, in order to provide you the Service (e.g., previewing the content in order to decide whether to engage the Order) and as set forth in Section 6 below.

You are solely responsible for editing or removing any confidential or personally identifiable information in the Client Materials if you do not wish to disclose that information.

INTELLECTUAL PROPERTY

All intellectual property rights in the Translated Works will be assigned to Customer upon Customer’s Approval of the Translated Works and Your compliance with this TOS.

The trademarks, names, logos and service marks (collectively “Trademarks”) such as “Online Translate UK”, “myOnline Translate UK”, and “Communicate Freely”, are trademarks of Online Translate UK. Nothing contained in this TOS shall be construed as granting any license or right to use any Trademark without Online Translate UK’s prior written permission. The content on the Service is protected by intellectual property laws and may not be copied, distributed, modified, published, or transmitted in any manner.

Third party content and trademarks displayed on the Service are owned by their respective owners and may not be reproduced in whole, or in part, without the express written permission of the owner.

If you opt in to allow Online Translate UK to use your Translated Works as “public examples,” you grant Online Translate UK a worldwide, perpetual, royalty-free, irrevocable, license to publish and display your Client Materials and related Translated Works in connection with operating, promoting, and improving our Services. This license continues even if you stop using our Services.

If you submit feedback or suggestions about our Services, we may use your feedback or suggestions without obligation to you.

In order to provide you and our other customers the best possible translation and language services, we (and those we work with) may use your Client Materials and Translated Works to generally improve the Services (for example, fine tune our turn around time estimates, or improve machine translation and machine learning systems) and develop new products or services ourselves or in partnership with third parties. If we do this, we never make your Client Materials or Translated Works publicly available.

ABOUT APIS AND SOFTWARE IN OUR SERVICE

The Service may include APIs or software (“Online Translate UK Materials”) to facilitate your use of the Service and is deemed a part of the Service. If you choose to use such Online Translate UK Materials, Online Translate UK grants you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the Online Translate UK Materials for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Online Translate UK, in the manner permitted by these terms. You may not copy, modify, distribute, sell, or lease any part of our Service or Online Translate UK Materials, nor may you reverse engineer or attempt to extract the source code of the Service or Online Translate UK Materials. Online Translate UK does not guarantee the availability or performance of the Online Translate UK Materials. Your access or use may be limited or suspended at any time.

WARRANTIES AND DISCLAIMERS

Customer represents and warrants that it has all necessary right, title, and interest in the Client Materials, and that the Client Materials will not and do not infringe or violate any third party’s rights, do not violate any law, and do not contain any offensive or unacceptable content.

The Service and Translated Works are provided “AS IS”. OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, NEITHER Online Translate UK NOR ITS TRANSLATORS, CONTRACTORS, OR SUPPLIERS MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.

SOME JURISDICTIONS PROVIDE FOR CERTAIN WARRANTIES, LIKE THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. TO THE EXTENT PERMITTED BY LAW, WE EXCLUDE ALL WARRANTIES.

INDEMNITY

Customer will indemnify and hold harmless Online Translate UK, its affiliates, current and past directors, officers, and employees from and against any and all claims, taxes, losses, damages, liabilities, judgments, settlements, costs and expenses, including attorneys’ fees and other legal expenses, arising directly or indirectly from or in connection with: (1) Customer’s breach of any of its representations, warranties or obligations under this TOS; (2) Customer’s negligent, reckless or intentionally wrongful act or by its assistants, employees, contractors or agents; (3) Customer’s failure to perform its obligations or exercise its rights in accordance with all applicable laws, rules and regulations.

LIMITATION OF LIABILITY

IN NO EVENT SHALL EITHER PARTY OR ANY Online Translate UK AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS OR LOSS OF BUSINESS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHER THEORY OF LIABILITY, REGARDLESS OF WHETHER EITHER PARTY WAS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. IN NO EVENT WILL Online Translate UK’S OR Online Translate UK’S AFFILIATES’ LIABILITY HEREUNDER EXCEED THE AMOUNT PAID BY THE CUSTOMER TO Online Translate UK DURING THE 12 MONTH PERIOD BEFORE THE EVENT GIVING RISE TO LIABILITY.

GENERAL

This Agreement is governed by the laws of UK. Any claims or disputes shall be resolved in the state or federal courts located in UK.

Online Translate UK may modify this TOS at any time. You should look at the terms regularly. If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.

If there is a conflict between the terms in this TOS and an Order, the Order will control for that conflict.

This TOS controls the relationship between Online Translate UK and you. They do not create any third party beneficiary rights.

If you do not comply with this TOS, and we don’t take action right away, this doesn’t mean that we are giving up any rights that we may have (such as taking action in the future).

If it turns out that a particular term is not enforceable, this will not affect any other terms.

You may not assign, transfer, or delegate any portion of this Agreement without Online Translate UK’s prior written consent. Online Translate UK may assign, transfer, or delegate any portion of this Agreement with or without notice to You. Your attempt to assign, transfer, or delegate this Agreement without Online Translate UK’s consent will be null and void.

Cookie Policy

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of the Online Translate UK site.